Must:

• Proven ability to grow accounts and generate additional significant revenue
• Excellent communication skills, both written and verbal
• Experience working closely with product or engineering teams
• Willingness to be in the office at least one day a week and visit customers
• Ability to become an expert in how GenAI will change the Real Estate industry

Should:

• Experience in the real estate industry
• Startup experience
• Familiarity with AI technologies and their applications
• Ability to identify upselling and cross-selling opportunities
• Experience in non-technical support roles
• Understanding of customer workflows and processes
• Ability to align customer needs with product solutions

Could:

• Advanced degree in a relevant field (e.g., Business, Computer Science, Real Estate)
• Experience with AI-driven products or services
• Experience in the PropTech sector
• Familiarity with document-heavy workflows in traditional industries

Spec:

Join Fifth Dimension AI: Help Revolutionise Real Estate with Cutting-Edge AI

Who we are?

Fifth Dimension AI is an early-stage startup with ample runway, backed by top-tier European and US investors 💸 We focus on revolutionising the real estate industry by empowering professionals to become 10x more efficient. Our AI assistant, Ellie, automates tedious tasks and simplifies document-heavy workflows, transforming the way work is done in this traditionally paper-driven sector—all from the convenience of your inbox. 📩

Our founders, Johnny Morris and Dr. Kate Jarvis, are both data nerds. 💻 But that’s not all! Johnny has 16 years’ experience applying data and analytics to Real Estate, our GTM niche, and Kate’s got a PhD in Linguistics from Stanford and 12 years’ CPTOing across Silicon Valley and London startups. We're demanding, excitable, encouraging of experimentation, adoring of bad puns, and have built our business on a foundation of compassion and kind challenge. 💞

Our company values are Own It, Ship It, and Don’t Be Boring. You can read more about them on our website.

About you

You’re a skilled Go To Market Specialist who thrives in fast-paced environments, with a proven ability to grow accounts and generate additional revenue. You’re comfortable digging into customer needs, love the challenge of a startup, and have a deep appreciation for the nuances of real estate. You’ll also have worked very closely with a product or engineering team to communicate our customers needs. You’d expected to be in the office at least one day a week as well as visiting and spending time with our customers.

• Real estate experience is a HUGE plus 🏡
• Start up experience is too 🤩

The role

Reporting to Lu Suo, your mission will be to support and grow our current customer base through upselling and renewals.

This means you will...

• Become an expert in how GenAI will change the Real Estate industry, teaching our customers how they can use our product to transform how they work
• Identify areas of growth through upselling & cross-selling opportunities
• Develop strong relationships with our current customers to understand their needs and ensure Ellie is meeting them… or if she isn’t today, make suggestions to our engineering team to fulfil those needs!
• Be ever curious, seeking insights into our ideal customers, exploring their problems and how we can add more value
• Be our non-technical support lead for all customer queries. This doesn’t just mean responding to technical issues, but proactively reaching out to customers with advice and recommendations

A huge part of this role will be diving into our customers processes and uncovering key workflows You’ll play an integral role in aligning customer needs with our solutions, alongside guiding them through their journey with Ellie.

What we’re looking for

Must Have

• Experience in strategic planning, including in: market research and analysis; positioning and messaging; and customer segmentation
• Product Knowledge: Deep understanding of product-market fit; familiarity with product lifecycle management; and Pricing strategy development
• Communication & Presentation Skills: Excellent verbal and written communication; and ability to present to stakeholders and leadership teams
• Customer-Centric Focus: Understanding of customer needs and pain points; and building feedback loops to improve product and marketing strategies

In addition - Nice to have

• Experience with cross-functional collaboration: coordination with sales for sales enablement; collaboration with marketing on campaigns and launches; alignment with product teams on market feedback, partnership with customer success for post-launch activities
• Project Management: managing timelines and milestones; ensuring launch readiness; coordinating cross-functional teams
• Analytical Skills: Defining and tracking KPIs; analyzing market data and performance metrics; and making data-driven decisions
• Sales Enablement: Creating and delivering sales tools and materials; training sales teams on product offerings and messaging

Don’t be put off applying if you can’t tick off much or anything in this section - we truly believe that skills can be developed, and diverse experiences contribute to a dynamic and innovative team.

What we offer you

• £45-60K salary per annum
• Equity in our business (on a standard vesting schedule)
• A shiny new laptop and budget for other gear you might need
• £100 well-being budget per month
• Enhanced parental leave

We offer a dynamic environment where your voice is heard, your impact is felt, and there’s always an opportunity to grow and innovate. Whether it’s through flexible working arrangements or hands-on experience with cutting-edge AI, you’ll be at the forefront of real estate transformation.

The process

1. Submit your CV and cover letter, along with answers to a few questions we ask all candidates
2. A brief call with the hiring manager to explore initial fit
3. A task to assess your skills
4. A 90 minute culture chat with the team and Founders (in person)

This can all be wrapped up in a fortnight, if necessary. We're ready to move swiftly for the right person.