Join Fifth Dimension AI: Help Revolutionize Real Estate with Cutting-Edge AI

Who we are?

Fifth Dimension AI is a seed-stage startup with ample runway, backed by top-tier European and US investors 💸 We started in the UK and are now expanding to the US, revolutionizing the real estate industry by empowering professionals to become 10x more efficient. Our AI assistant, "Ellie", automates tedious tasks and simplifies document-heavy workflows, transforming the way work is done in this traditionally paper-driven sector—all from the convenience of your inbox. 📩

Our founders, Johnny Morris and Dr. Kate Jarvis, are both data nerds. 💻 But that's not all! Johnny has 16 years' experience applying data and analytics to Real Estate, our GTM niche, and Kate's got a PhD in Linguistics from Stanford and 12 years' CPTOing across Silicon Valley and London startups. We're demanding, excitable, encouraging of experimentation, adoring of bad puns, and have built our business on a foundation of compassion and kind challenge. 💞

Our company values are Own It, Ship It, and Don't Be Boring. You can read more about them on our website.

About you

You're a Swiss army knife who's happy to roll up your sleeves and get involved with everything related to ensuring our customers have a great experience while also helping drive our US market expansion. Although we're hiring for an Account Manager, given this is a seed-stage startup with a small team, this role will go far beyond that. You'll be a mix of Account Manager, Customer Success, Business Development, and Product Manager - and probably wear many more hats beside - in your quest to deliver the best possible results for customer and company.

You thrive in fast-paced environments, with a proven ability to grow usage and accounts, and generate additional revenue. You LOVE speaking to customers over whatever channel works best, and are great at building trust fast. You'll be our first US Account Manager, helping to establish our presence while working closely with our global team.

When you encounter a challenge, you don't give up or rely on other people to fix it - you dive in with creative solutions, and if they don't work you pick yourself back up and try again - never stopping until there is a resolution.

What we're looking for:

• An interest in the property industry and empathy for the challenges faced by professionals in the sector
• Proven ability to grow account usage and generate significant revenue
• Experience working with product and engineering teams to influence roadmaps
• Record of identifying critical product features that significantly impact user adoption
• Familiarity with AI technologies and their applications
• Startup (or messy scaleup) experience
• US real estate experience is a HUGE plus 🏡
• Business development or sales experience is highly valued

The role

Based in New York and reporting to Erin Isaac, Customer Success Lead, your mission will be threefold: support and grow our existing US customer base, drive new business development in the US market, and help shape our product direction.

Day to day you might...

• Develop and execute innovative strategies to expand our footprint & revenue streams within existing accounts - meaningfully contributing to our ARR figures
• Identify and pursue new business opportunities in the US market
• Build and maintain a pipeline of potential new customers through proactive outreach and networking
• Analyze behavior and workflows as you review account activity, identifying patterns and opportunities for product enhancement
• Work with engineering to shape their roadmap based on customer insights, and challenge their plans when needed
• Identify and refine 'keystones' - the critical features and workflows that form the backbone of our product strategy
• Build deep relationships with our current customers to understand their needs and ensure Ellie is meeting them
• Be our non-technical support lead for all US customer queries, including building out our knowledge base
• Creatively engage existing customers through multi-channel communications and events
• Represent Fifth Dimension AI at industry events and conferences to generate leads and build brand awareness
• Build your expertise in how GenAI can change the Real Estate industry
• Analyze usage stats and implement strategies to increase Monthly Active Users
• Start understanding new customers from late in the sales cycle to ensure successful onboarding
• Help shape our US market entry strategy and build our presence in the region

What we offer you

• Competitive base salary $80-90K per annum
• Equity in our business (on a standard vesting schedule)
• Comprehensive healthcare benefits
• $100 well-being budget per month
• 401(k) plan
• 28 days PTO
• Generous parental leave
• Flexible working arrangements with the ability to work remotely
• A shiny new laptop and full home office setup
• Budget for professional development and industry events
• Regular travel budget for customer visits, events, and team meetings

Beyond this, we offer a dynamic and values-driven environment where your voice is heard, your impact is felt, and there's always an opportunity to grow and innovate. As our first US team member, you'll have the unique opportunity to shape our presence in the market while working with cutting-edge AI technology.

The process

1. Submit your CV and cover letter, plus a few screening questions
2. 30-minute initial call with Erin
3. Live task and competency interview (90 minutes)
4. Virtual culture fit interview with the team and founders (90 minutes)

This can all be wrapped up in a fortnight, if necessary. We're ready to move swiftly for the right person.